We've been using Flowers a la Cart for a few years now. Generally special occasions. I ordered the Designer's Choice - Peachy Tones with some special instructions. The bouquet arrived on time but was not what I was picturing. I emailed the shop and heard back from the owner. Not only did they offer to make good, they went above and beyond in doing so. We were customers prior. Now we are loyal customers for life. - Sometimes it's the little things that make the biggest difference. Now if someone asks if I know a florist there's only 1 I will be recommending.